A. Make sure you are logged in the server as the Domain Account that you are installing running ProntoServer under and that the account is an administrator to this server as well. This example will use MyDomain as the Domain and MyDomain \ProntoServer as the domain user account. You will need to...
A. If this is a new installation and you are running a ProntoDemo Install Test Signature, then this is most likely due to the fact that your License BAT file did not run with the proper permissions and did not complete successfully. If you do not have a local machine account called "ProntoServer" then...
A. Go to the Administrative Tools > Services panel Select the AlphaTrust PRONTO Server Service and STOP the service: Once the service is stopped, select the IIS Admin Service and RESTART that service: At this point, go through the normal Windows NT password reset process to change the password for...
A. If you have a transactional license type and you have just installed your server, your Pronto Server needs to be authenticated over the Internet by AlphaTrust. Please send the full domain (ex: https://esign.MyDomain.com ) to support@alphatrust.com so we can authenticate it for you ASAP....
A. Here are the steps you can take to apply the correct license to your server: stop the AlphaTrust Pronto Server Service in the Services.msc restart IIS admin service (to flush out any pronto related processes it might be holding) extract the three license files into the AlphaTrust\Pronto\Programs directory...