Q. Why don’t I get redirected to my signing page when I’m developing?

Pronto Development / ProntoOpenNet FAQs No Comments

A. If you want your users to be automatically redirected to the signing page you have to set this: signer.Link = Pronto.Signer.LinkTypes.Url If you are in debug mode ( Transaction.Debug.Active = True ) then it blocks the automatic-redirect for debugging/developing purposes and gives you links to click...

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Q. After I Transaction.Commit(), what read-only properties get populated in the response from Pronto?

Pronto Development / ProntoOpenNet FAQs No Comments

A. Transaction.Error Transaction.ErrorFriendlyMessage Transaction.OriginalReturnString Transaction.ID NOTE: Document will always be an index of zero since there can currently only be one document per transaction Transaction.Document(0).ID Transaction.Document(0).URL Transaction.Document(0).AccessToken...

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Customer Signer Action Example (for Pronto version 3.5+ and Classic ASP)

Pronto Development / ProntoOpenNet No Comments

DOWNLOAD: Custom Signer Action Example This is an example of how collect data from the signer just before they sign and merge the data into the document all while still inside the Pronto automated signature request process.  This example is written in classic ASP. This is the create transaction...

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PRONTO SDK Example Code for ASP.NET Developers

Pronto Development / ProntoOpenNet No Comments

DOWNLOAD: PRONTO SDK Example Code for ASP.NET Developers Install Instructions: Download the zip file by clicking on the link above Extract to your Desktop Open in Visual Studio 2005+ Update Web.Config with your Pronto Account and Password (see web.config file for more information) provided by AlphaTrust...

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Minimizing SPAM issues with PRONTO Online Email

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The PRONTO Online service is often configured to send document notifications to your users using a "FROM" address in your Internet domain.  These email may be flagged as SPAM because they are being sent "from" you by a server that is not part of your domain. For example, an email...

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Q. How can I get two signers to sign from the same computer consecutively?

Pronto Development / ProntoOpenNet FAQs No Comments

A. For the first Signer's ClientReturnUrl, set it equal to "loop.asp?a=4&mode=consecutive". This will tell the first signature to skip the client return page and go directly to the next signer's signature.

Q. What is the difference between the Action.Types and Action.StandardTypes?

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Pronto.Server.Action.Types - the Action Type determines whether the action will come before (pre) the actual signing or after (post) the actual signing during the signature process for that particular signature. Pronto.Server.Action.StandardTypes - these are "out of the box" actions that can be added...

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Q. Why do I get a "Whitespace is not allowed" error?

Pronto Development / ProntoOpenNet FAQs No Comments

A. If you are getting a "XML Document validation failure-C00CE513:Whitespace is not allowed at this location." error, this is most likely due to an & (ampersand) in the XML your are posting to the Pronto Server that is not encoded properly. It must be encoded so that it appears as & instead...

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Q. Why do I get an s09 error after I complete a signature?

Pronto Server Installation FAQs No Comments

A. If this is a new installation and you are running a ProntoDemo Install Test Signature, then this is most likely due to the fact that your License BAT file did not run with the proper permissions and did not complete successfully. If you do not have a local machine account called "ProntoServer" then...

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Q. How do I change my ProntoServer account password?

Pronto Server Installation FAQs No Comments

A. Go to the Administrative Tools > Services panel Select the AlphaTrust PRONTO Server Service and STOP the service: Once the service is stopped, select the IIS Admin Service and RESTART that service: At this point, go through the normal Windows NT password reset process to change the password for...

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